A Leader in the BPO Space for More Than Two Decades
Our expertise as a fully integrated BPO provider gives us unique insights into how companies should leverage customer interactions to enhance brand value. Throughout our history we have consistently exceeded KPIs, earning us significant recognition and allowing us to win many awards. But most important to us is the fact that our clients demonstrate their loyalty by renewing their multiyear contracts, which is the best proof of our credentials. And our experienced, long-tenured management team has decades of expertise when it comes to transitions and new launches.
Robust Inbound Contact Centers That Deliver Exceptional Experiences
Conduit Global helps companies create outstanding customer journeys with the industry’s best inbound contact center solution. We give you omnichannel routing and the best inbound tools, so you can deliver incoming and ongoing interactions with efficiency and impact, while our intelligent IVR, with voice biometrics and visual mobile IVR, supports self-service. And with built-in supervisory, you can track performance and service levels to ensure maximum caller satisfaction.
Outbound Contact Centers That Help Grow Revenue
Conduit’s cloud omnichannel contact center solution is the perfect outbound platform. It gives you lead generation, appointment setting, customer onboarding, surveys and collections, with priority blending to enable a real-time inbound-outbound environment. And with outbound, your customers never silently wait for an agent. It also gives you real-time dashboards, ad-hoc reporting and drill-down analytics.