A PIONEER IN CLOUD CONTACT CENTER SOLUTIONS
Our omnichannel customer engagement platform is built on industry-leading technologies and designed for resiliency and scalability. We solve problems for businesses 24/7 with urgency and care.
A PIONEER IN CLOUD CONTACT CENTER SOLUTIONS
Our omnichannel customer engagement platform is built on industry-leading technologies and designed for resiliency and scalability. We solve problems for businesses 24/7 with urgency and care.
FLEXIBLE APPLICATIONS AND SOLUTIONS
Omnichannel
Managing end-to-end journeys across every channel, CX100 breaks your organization free from individual silos to deliver seamless, contextual customer engagements.
Cloud IVR
Speech-enabled, conversational IVR supports PCI-compliant self-service interactions and user authentication using AI and Natural Language Processing.
Call Recording
Use CX 100 call recording to ensure quality standards. You can capture, archive, search and replay all customer interactions and agent screens across all channels.
AI
Leverage AI for automated conversations, meaning extraction and Natural Language Understanding to generate insights for agents and customers.
Outbound
Optimize outbound campaigns using predictive, progressive and preview dialing modes to deliver the maximum number of live calls to agents.
Workforce Optimization
CX100 gives you more engaged agents, higher-quality customer interactions and a better customer experience, all at a lower operating cost.
CRM Integrations
Extensive framework of REST APIs and robust pre-built integrations with leading CRM solutions extend the platform and power personalized customer experiences.
Analytics
Capture and analyze crucial customer journey details across all channels with intelligence to improve agent productivity and customer engagements.
FLEXIBLE APPLICATIONS AND SOLUTIONS
Omnichannel
Managing end-to-end journeys across every channel, CX100 breaks your organization free from individual silos to deliver seamless, contextual customer engagements.
Cloud IVR
Speech-enabled, conversational IVR supports PCI-compliant self-service interactions and user authentication using advanced AI and Natural Language Processing.
Call Recording
Use CX 100 call recording to ensure quality standards. You can capture, archive, search and replay all customer interactions and agent screens across all channels.
AI
Leverage AI for automated conversations, meaning extraction and Natural Language Understanding to generate insights for agents and customers.
Outbound
Optimize outbound campaigns using predictive, progressive and preview dialing modes to deliver the maximum number of live calls to agents.
Workforce Optimization
CX100 gives you more engaged agents, higher-quality customer interactions and a better customer experience, all at a lower operating cost.
CRM Integrations
Extensive framework of REST APIs and robust pre-built integrations with leading CRM solutions extend the platform and power personalized customer experiences.
Analytics
Capture and analyze crucial customer journey details across all channels with intelligence to improve agent productivity and customer engagements.
