Join Us at Call and Contact Centre Expo – London!

Ted Hunting, SVP Marketing, Bright Pattern

Jitender Singh, SVP Cloud Solutions, Conduit Global

Over 5000 customer engagement professionals in Europe are about to descend on London at the ExCel Exhibition Centre for Europe’s largest customer experience event of the year.  Both Bright Pattern —a leading provider of omnichannel customer experience solutions for innovative companies—and Conduit Global that provides omnichannel solutions to help companies deal with digital transformation in partnership with Bright Pattern, will be exhibiting and speaking at the event and we welcome the chance to network with those making the trek to London.

 

Exhibition Times?

Wednesday, 27 March and Thursday, 28 March 10am – 5pm.

ExCel Exhibition Centre, Sandstone Lane, London

  • Visit Conduit Global at booth 600
  • Visit Bright Pattern at booth 756

Both Bright Pattern and Conduit Global will be demonstrating innovative solutions showing next generation customer experience (CX) in action across traditional channels like voice and text and emerging channels involving bots, AI and social messengers.

Presentations at the Event?

Ted Hunting  will be speaking on the omnichannel customer experience and keys to get started   on Wednesday, March 27th, at 2:45 pm. The session will include information from the recent report, 5 Keys: Effortless and Personal Omnichannel Customer Service. Customers have been wanting seamless easy, personal conversations across all channels—voice, text, email, web chat and new emerging channels like Facebook Messenger—yet most companies continue to offer siloed high friction customer experiences. Per Gartner, Dimension Data and others, less than 12% of companies offer omnichannel customer service today, yet with today’s cloud solutions from Bright Pattern and Conduit Global,  companies can quickly and easily make omnichannel customer experiences easy for their business and customers. This session will share key insights to get started with true omnichannel. Best practices from innovative companies will also be discussed.

Jitender Singh will be speaking together with Conduit Global’s CTO, Stuart Knight, on Transforming CX—from a back-office functions to boardroom priority on Wednesday, March 27th, at 11:00 am in Theater 21. Learn about current industry trends on how some of the leading companies are transforming their CX through intelligent deployment of omnichannel interactions, adopting digital strategies, AI, IoT, leveraging automation through bot deployment, self-service, channel deflection and agent empowerment; all delivered via a single pane of glass driving efficiencies and enabling greater customer centricity through powerful analytics. Conduit Global helps customers deploy advanced customer engagement solutions in line with our strategy that supports legacy and emerging channels through one platform. Conduit’s partnership with Bright Pattern offers a compelling solution to companies looking to disrupt their existing markets, as it enables next generation customer experiences without sacrificing the customer satisfaction or needs for existing clients.

We hope to see you there!

Ted and Jitender

About Conduit Global
Conduit Global is transforming customer engagement in the digital era. CX100, our global CCaaS platform, supports enterprises of all sizes in private and/or public cloud environments, enabling true digital transformation. For more information, please visit www.conduitglobal.com.

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