ConduitGlobal-CCDP-Plan-218x218

Upgrade The Customer Experience

New emerging technologies such as IOT and AI bring new opportunities to CX, including automation and reduced contact propensity. The foundation of customer experience technologies is increasingly shifting to a software model, and organizations need to focus on the customer experience, rather than on the infrastructure on which it runs. Innovative, personalized solution design and effectiveness are the differentiators in the digital era.

ConduitGlobal-CCDP-Plan-218x218

Upgrade The Customer Experience

New emerging technologies such as IOT and AI bring new opportunities to CX, including automation and reduced contact propensity. The foundation of customer experience technologies is increasingly shifting to a software model, and organizations need to focus on the customer experience, rather than on the infrastructure on which it runs. Innovative, personalized solution design and effectiveness are the differentiators in the digital era.

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Bring Your Ideas To Life

We can help you add the new customer experiences you crave or build from the ground up, whether you’re experimenting with Twilio’s programmable APIs to communication-enable your apps, exploring Amazon Connect (as a foundation for your self-service contact center), looking to build microservices, or leveraging the myriad building blocks offered by Amazon Web Services (Lex, Polly, Transcribe, S3 Storage, EC2, etc.), Google and others. Our DevOps experts augment and extend your application development efforts to create whatever you imagine.

Bring Your Ideas To Life

We can help you add the new customer experiences you crave or build from the ground up, whether you’re experimenting with Twilio’s programmable APIs to communication-enable your apps, exploring Amazon Connect (as a foundation for your self-service contact center), looking to build microservices, or leveraging the myriad building blocks offered by Amazon Web Services (Lex, Polly, Transcribe, S3 Storage, EC2, etc.), Google and others. Our DevOps experts augment and extend your application development efforts to create whatever you imagine.

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Manual-Intervention

Discover What You Can Create

The CX100 cloud contact center platform provides you with an open framework to extend your contact center functionality with infinite flexibility and versatility. Pre-built integrations mesh seamlessly with industry-leading CRMs and data analytics tools. Integrate with best-in-class WFO and WFM solutions, speech engines and AI bots. Web services and RESTful APIs offer flexibility beyond out-of-the-box integrations: whether it’s off-the-shelf applications or DIY custom apps, we have the capabilities and expertise to design your personalized omnichannel customer journeys.

Manual-Intervention

Discover What You Can Create

The CX100 cloud contact center platform provides you with an open framework to extend your contact center functionality with infinite flexibility and versatility. Pre-built integrations mesh seamlessly with industry-leading CRMs and data analytics tools. Integrate with best-in-class WFO and WFM solutions, speech engines and AI bots. Web services and RESTful APIs offer flexibility beyond out-of-the-box integrations: whether it’s off-the-shelf applications or DIY custom apps, we have the capabilities and expertise to design your personalized omnichannel customer journeys.

Leverage Our Global Design And Development Expertise

With over three billion customer interactions delivered and more than 25 years planning, designing, deploying and managing cloud contact centers, our consulting, professional and managed services turn our clients’ complex customer engagements into powerful connections. We don’t just observe the emerging trends and technologies: our goal is the digital transformation of your organization by helping you evolve and improve faster than the marketplace with rapid delivery of the most innovative experiences and services.

customer-journey
customer-journey

Leverage Our Global Design And Development Expertise

With over three billion customer interactions delivered and more than 25 years planning, designing, deploying and managing cloud contact centers, our consulting, professional and managed services turn our clients’ complex customer engagements into powerful connections. We don’t just observe the emerging trends and technologies: our goal is the digital transformation of your organization by helping you evolve and improve faster than the marketplace with rapid delivery of the most innovative experiences and services.

FEATURES

AI

Off-the-shelf applications

diy custom apps

pre-built integrations

custom integrations

iot

automation

microservices

amazon web services

Bitnami