About Casey O'Brien

This author Casey O'Brien has created 1 entries.

What is Cloud IVR

What is Cloud IVR? The term Cloud IVR refers to the availability of Interactive Voice Response (IVR) as a Service (IVRaaS) platforms and functionality, benefiting from the use of cloud-based technologies. Cloud IVR is offered through a consumption-based model and provides an always-on, modern IVR platform, giving businesses the opportunity to enhance the customer journey as well as optimize overall agent interactions. Legacy IVRs hold your contact center back… For years, the default position for contact centers has been to procure