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Cloud Migrations Can Be Painless

Our cloud migration experts help accelerate your journey and eliminate any risk of disruption and downtime by focusing on scalability and performance while optimizing costs. Our strong migration practice includes deep domain expertise in handling multiple complex projects, from defining the migration strategy and architecture to flawless execution at scale. We leverage best practices, proven methodologies, tools and technology to provide you with a white glove approach, one that eliminates any migration migraines and rapidly creates new business value.

ConduitGlobal-CloudMigration-218x218

Cloud Migrations Can Be Painless

Our cloud migration experts help accelerate your journey and eliminate any risk of disruption and downtime by focusing on scalability and performance while optimizing costs. Our strong migration practice includes deep domain expertise in handling multiple complex projects, from defining the migration strategy and architecture to flawless execution at scale. We leverage best practices, proven methodologies, tools and technology to provide you with a white glove approach, one that eliminates any migration migraines and rapidly creates new business value.

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A Systematic Onboarding Approach

We understand no two cloud migrations are the same. We follow a well-defined, multi-step cloud migration process using a highly disciplined governance processes, documented design and implementation activities, and high-touch communications, to ensure a seamless transition. From our detailed discovery session for the pre-migration mapping of your current business processes, operations and technology to designing, replicating, migrating and testing the new processes and training your staff in the new environment, we take complete responsibility to ensure your migration and onboarding experience is second to none.

A Systematic Onboarding Approach

We understand no two cloud migrations are the same. We follow a well-defined, multi-step cloud migration process using a highly disciplined governance processes, documented design and implementation activities, and high-touch communications, to ensure a seamless transition. From our detailed discovery session for the pre-migration mapping of your current business processes, operations and technology to designing, replicating, migrating and testing the new processes and training your staff in the new environment, we take complete responsibility to ensure your migration and onboarding experience is second to none.

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Training For Success

Our comprehensive, personalized training program covers every capability of the CX100 cloud contact center solution. Instructor-led classroom training onsite and/or live training using standard web conferencing tools for agents, supervisors and managers are executed with a train-the-trainer approach, while our eLearning courses enable your teams to learn at their own pace. The training curriculum, with practical examples and hands-on coaching comprises, multiple personalized modules for agents, supervisors, administrators and managers, and covers all the features and operational best practices relevant to each team.

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Training For Success

Our comprehensive, personalized training program covers every capability of the CX100 cloud contact center solution. Instructor-led classroom training onsite and/or live training using standard web conferencing tools for agents, supervisors and managers are executed with a train-the-trainer approach, while our eLearning courses enable your teams to learn at their own pace. The training curriculum, with practical examples and hands-on coaching comprises, multiple personalized modules for agents, supervisors, administrators and managers, and covers all the features and operational best practices relevant to each team.

Comprehensive Support Services

Conduit Global’s rich, first-hand experience in managing contact centers provides you with a unique, ongoing, “concierge” experience. We pride ourselves on creating a fully-managed environment that enables you to provide your customers with a seamless omnichannel experience. To do this, we have developed an extremely robust support infrastructure, including 24/7 management and services monitoring, a 24/7 network operations center and direct access to our platform engineers. A dedicated help desk and web ticketing system allow you to communicate immediately and effectively with our team for the exemplary service you expect.

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ConduitGlobal-CloudMigration-SupportServices-218x218

Comprehensive Support Services

Conduit Global’s rich, first-hand experience in managing contact centers provides you with a unique, ongoing, “concierge” experience. We pride ourselves on creating a fully-managed environment that enables you to provide your customers with a seamless omnichannel experience. To do this, we have developed an extremely robust support infrastructure, including 24/7 management and services monitoring, a 24/7 network operations center and direct access to our platform engineers. A dedicated help desk and web ticketing system allow you to communicate immediately and effectively with our team for the exemplary service you expect.

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Client Management Services

Conduit Global gives you direct access to dedicated client management resources. From planning system updates and upgrades to continuously fine-tuning the solution post migration, your client success manger is your single point of contact for the resolution of any issues. Day or night, your business and your customers will receive the utmost attention from our client management team, with all of the engineering resources you need behind the project to ensure you continue to deliver great customer experiences.

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Client Management Services

Conduit Global gives you direct access to dedicated client management resources. From planning system updates and upgrades to continuously fine-tuning the solution post migration, your client success manger is your single point of contact for the resolution of any issues. Day or night, your business and your customers will receive the utmost attention from our client management team, with all of the engineering resources you need behind the project to ensure you continue to deliver great customer experiences.

FEATURES

seamless integrations

premigration planning

automated tools

established processes

reduced downtime

discovery session

self paced elearning

instructor-led training

post migration support

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