Michael Graham

Michael Graham is responsible for defining and executing the global growth of Conduit Global, including the launch of the CX100 Cloud Suite. Prior to his appointment as CEO of Conduit Global, Michael was the COO of kgb, Conduit Global’s parent company. Before joining kgb, he held numerous executive roles at Warner Music Group, Standard & Poor’s and United Technologies Corporation. Michael received a BS in Business Management from Babson College in Wellesley, MA, and an MBA from New York University’s Stern School of Business.

Michelle Castillo
SVP Contact Center Operations

Michelle Castillo is responsible for all phases of Conduit Global operations, including strategic planning, and directing the overall performance of the company’s contact centers. With over 17 years of executive and operational leadership, Michelle has a wealth of global outsourcing experience in all aspects of contact center and client relationship management. Prior to joining Conduit Global, Michelle worked in various capacities at Sprint and Time Warner Cable. She majored in Business at UNC Charlotte.

Jitender Singh
SVP Cloud Solutions & Sales

Jitender Singh is responsible for driving the organic growth of Conduit Global’s cloud solutions business. Jitender oversees sales and marketing, providing strategic direction to the technology solutions division. Prior to joining Conduit Global, he was the Director and General Manager, Cloud Solutions, at Avaya, where he founded and spearheaded the growth of Avaya’s cloud solutions business. Jitender has also held sales leadership and general management roles at Nokia and Ericsson, helping each company achieve leadership in the media and entertainment sector. He received his BE in Mechanical Engineering from the Manipal Institute of Technology, in India, and his MS in Mechanical Engineering from Old Dominion University in Norfolk, VA, along with executive management education at the London Business School, in the UK, and Columbia University, New York, NY.

Stuart Knight
SVP Technology Services

Stuart Knight is responsible for the management and operational support of Conduit Global technology assets for both BPO and cloud call center clients. Stuart has spent more than 25 years in technology and possesses a wealth of experience and knowledge and a thirst for innovation, particularly in the delivery of customer-centric technology solutions. Prior to beginning his tenure as SVP, Technology Services, Stuart helped build the technology teams and infrastructure that now underpin Conduit Global’s sister companies, 118118, 118218 and 118Money. He graduated from the University of Wales Institute Cardiff in the field of Computer Science.

Tina Hawk
Vice President, Human Resources

Tina Hawk is responsible for driving transformational HR activities in support of the organization’s mission through powerful thought leadership and successful implementation of HR best practices throughout our global workforce.  Prior to joining Conduit Global, Tina held executive roles at TriNet HR and Strategic Outsourcing, Inc.  Tina holds a BS in Business Administration from Missouri State University and has numerous professional certifications including a Senior Certified Professional designation from the Society for Human Resource Management (SHRM-SCP) and a Senior HR Business Partner certification (sHRBP) from the Human Capital Institute.