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Track Every Customer Engagement

CX100 was designed with comprehensive analytics tools to ensure every engagement with your contact center has the potential to provide you with crucial details regarding agent productivity and operations efficiency – in real-time and in parallel with a map of each customer journey. Cognitive technologies, leveraging advanced AI, enable you to search and analyze interactions across all channels (voice, messaging, email), giving your agents and supervisors actionable insights.

TrackCustomerEngagement-218x218

Track Every Customer Engagement

CX100 was designed with comprehensive analytics tools to ensure every engagement with your contact center has the potential to provide you with crucial details regarding agent productivity and operations efficiency – in real-time and in parallel with a map of each customer journey. Cognitive technologies, leveraging advanced AI, enable you to search and analyze interactions across all channels (voice, messaging, email), giving your agents and supervisors actionable insights.

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Quick-View Dashboard

CX100 provides you with a real-time, actionable supervisor dashboard with critical live data about assigned service queues and campaigns, teams and agents (with statistics) and alerts and actions, all in real-time. Speech analytics, sentiment and trend analysis help in resolving problematic interactions immediately and increasing customer satisfaction.

Quick-View Dashboard

CX100 provides you with a real-time, actionable supervisor dashboard with critical live data about assigned service queues and campaigns, teams and agents (with statistics) and alerts and actions, all in real-time. Speech analytics, sentiment and trend analysis help in resolving problematic interactions immediately and increasing customer satisfaction.

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Detailed Omnichannel Reports

CX100 gives you detailed reports, wallboards with point-and-click customization and third-party analytics data access, irrespective of channel. Customize your reports using the drag-and-drop report builder with point-and-click ease and run scheduled or ad hoc reports by configuring parameters on the fly.  Work with data from Tableau, Amazon Quicksight, Zoho Reports, Google Data Studio, Zoomdata, and more

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Detailed Omnichannel Reports

CX100 gives you detailed reports, wallboards with point-and-click customization and third-party analytics data access, irrespective of channel. Customize your reports using the drag-and-drop report builder with point-and-click ease and run scheduled or ad hoc reports by configuring parameters on the fly.  Work with data from Tableau, Amazon Quicksight, Zoho Reports, Google Data Studio, Zoomdata, and more

FEATURES

custom reports with point-and-click ease

detailed reports for all interactions

360° Omnichannel reporting

real-time dashboard

social media

video calls

call recording

api enabled

quickly view metrics and service queues

work with data from amazon quicksight, google data studio and more

drag and drop report builder

speech analytics

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