Customer-Satisfaction

Increase First Contact Resolution And Customer Satisfaction

CX100’s intuitive, self-service conversational Interactive Voice Response (IVR) uses advanced AI and Natural Language Processing. It supports speech-enabled customer interactions, user authentication and PCI-compliant secure transactions to reduce support costs, improve customer satisfaction and optimize self-service in voice and digital channels.

Customer-Satisfaction

Increase First Contact Resolution And Customer Satisfaction

CX100’s intuitive, self-service conversational Interactive Voice Response (IVR) uses advanced AI and Natural Language Processing. It supports speech-enabled customer interactions, user authentication and PCI-compliant secure transactions to reduce support costs, improve customer satisfaction and optimize self-service in voice and digital channels.

3rd-Party

CRM Integrations Drive Enriched Experiences

Touchtone or speech-driven data collection dovetails with more complex flows that allow data retrieval using out-of-the-box integrations: this drives intuitive call steering, directing callers to the right place the first time without forcing them to navigate complicated, lengthy menu trees. CX100 IVR flow analysis helps your organization streamline costs per transaction and average handle time through better call resolution and deflection, while enriched screen pops give your agents actionable, interactive intelligence.

CRM Integrations Drive Enriched Experiences

Touchtone or speech-driven data collection dovetails with more complex flows that allow data retrieval using out-of-the-box integrations: this drives intuitive call steering, directing callers to the right place the first time without forcing them to navigate complicated, lengthy menu trees. CX100 IVR flow analysis helps your organization streamline costs per transaction and average handle time through better call resolution and deflection, while enriched screen pops give your agents actionable, interactive intelligence.

3rd-Party
Persolanized

Personalized And Contextual Self-Service Options

Engage with your customers in new ways across all popular channels, including voice, email, SMS and mobile. The CX100 Cloud IVR gives you tailored IVR work flows that integrate with industry leading speech-enabled engines, so customers can self-serve. Automatic number identification (ANI) helps identify callers and anticipate their needs to shorten overall handle time and reduce time to call completion or agent intervention. You can also offer customers virtual queuing and automatic call back.

Persolanized

Personalized And Contextual Self-Service Options

Engage with your customers in new ways across all popular channels, including voice, email, SMS and mobile. The CX100 Cloud IVR gives you tailored IVR work flows that integrate with industry leading speech-enabled engines, so customers can self-serve. Automatic number identification (ANI) helps identify callers and anticipate their needs to shorten overall handle time and reduce time to call completion or agent intervention. You can also offer customers virtual queuing and automatic call back.

Easy To Design And Orchestrate Customer Interactions

Easily design and manage different interactions from a single, intuitive interface. Using an easy, menu-driven scenario builder with drag and drop functionality, set up and make immediate changes to your IVR flows. Personalize your customer interactions by adding new prompts, greetings, data queries and callback options within minutes.

Speech-Enablement
Speech-Enablement

Easy To Design And Orchestrate Customer Interactions

Easily design and manage different interactions from a single, intuitive interface. Using an easy, menu-driven scenario builder with drag and drop functionality, set up and make immediate changes to your IVR flows. Personalize your customer interactions by adding new prompts, greetings, data queries and callback options within minutes.

HighSecurity-218x218

Delight Customers With The Highest Levels Of Security

The CX100 cloud IVR provides multiple options to provide faster, more secure authentication and transactions with less customer effort. A combination of authentication choices, together with a fully PCI-compliant solution, pushes the boundaries of fraud prevention. Voice biometrics using advanced algorithms authenticate users naturally with the sound of their voice before they reach an agent, reducing average handle times while simultaneously helping detect and prevent fraud.

HighSecurity-218x218

Delight Customers With The Highest Levels Of Security

The CX100 cloud IVR provides multiple options to provide faster, more secure authentication and transactions with less customer effort. A combination of authentication choices, together with a fully PCI-compliant solution, pushes the boundaries of fraud prevention. Voice biometrics using advanced algorithms authenticate users naturally with the sound of their voice before they reach an agent, reducing average handle times while simultaneously helping detect and prevent fraud.

FEATURES

Conversational, speech-enabled IVR

Easy integration with speech engines

channel deflection

Tailored IVR Workflows

self-service

menu tree structures

digit collection

text to speech

call steering

Speech-driven data collection

crm integrations

enriched screen pop

pci compliant

voice biometrics

Drag and drop, visual call flow designer

Bitnami