How is your business dealing with the digital disruption?
Disruption Affecting the Customer Experience  Millennials, larger than the Baby Boomer generation, are shaping the customer experiences of today and
Read more.
Join Us at Call and Contact Centre Expo – London!
Join Us at Call and Contact Centre Expo – London! Ted Hunting, SVP Marketing, Bright Pattern Jitender Singh, SVP Cloud
Read more.
The importance of digital customer service for the millennial consumer
The importance of digital customer service for the millennial consumer For a generation that has grown up with the Internet
Read more.
How to outsource in a compliance heavy environment
How to outsource in a compliance heavy environment The decision to outsource is a tough one for any organisation. The
Read more.
Why early site visits will improve your RFP process
Why early site visits will improve your RFP process Outsourcing decisions these days tend to be procurement led, and it’s
Read more.
Leveraging your Outsourcing partner to grow sales
Leveraging your Outsourcing partner to grow sales Providing excellent service, supplying great products and delivering value are of course at
Read more.
What is Cloud IVR
What is Cloud IVR? The term Cloud IVR refers to the availability of Interactive Voice Response (IVR) as a Service
Read more.
Why I love to Travel to the Philippines
Why I love to Travel to the Philippines Working for Conduit Global has allowed me to see many places in
Read more.
What is Contact Center as a Service
What is Contact Center as a Service (CCaaS)  Contact Center as a Service or CCaaS broadly refers to the availability of
Read more.
Bitnami