Robust Inbound Contact Centers That Deliver Exceptional Experiences

Conduit Global helps companies create outstanding customer journeys with the industry’s best inbound contact center solution. We give you omnichannel routing and the best inbound tools, so you can deliver incoming and ongoing interactions with efficiency and impact, while our intelligent IVR, with voice biometrics and visual mobile IVR, supports self-service. And with built-in supervisory, you can track performance and service levels to ensure maximum caller satisfaction.

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Robust Inbound Contact Centers That Deliver Exceptional Experiences

Conduit Global helps companies create outstanding customer journeys with the industry’s best inbound contact center solution. We give you omnichannel routing and the best inbound tools, so you can deliver incoming and ongoing interactions with efficiency and impact, while our intelligent IVR, with voice biometrics and visual mobile IVR, supports self-service. And with built-in supervisory, you can track performance and service levels to ensure maximum caller satisfaction.

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Outbound Contact Centers That Helps Grow Revenue

The CX100 cloud omnichannel contact center solution is the perfect outbound platform. It gives you lead generation, appointment setting, customer onboarding, surveys and collections, with priority blending to enable a real-time inbound-outbound environment. And with CX100 outbound, your customers never silently wait for an agent. It also gives you real-time dashboards, ad-hoc reporting and drill-down analytics.

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Outbound Contact Centers That Helps Grow Revenue

The CX100 cloud omnichannel contact center solution is the perfect outbound platform. It gives you lead generation, appointment setting, customer onboarding, surveys and collections, with priority blending to enable a real-time inbound-outbound environment. And with CX100 outbound, your customers never silently wait for an agent. It also gives you real-time dashboards, ad-hoc reporting and drill-down analytics.

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Business Continuity And Disaster Recovery

The CX100 omnichannel cloud contact center solution gives you everything you need to stay up and running, regardless of natural disasters, severe weather or technological breakdowns. With one of the highest SLAs in the industry, we give you an always-on, redundant provisioning of your contact center technology, and we train your management team to take immediate action. And with a network of geographically-dispersed data centers and agents worldwide, you’ll never miss a call.

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Business Continuity And Disaster Recovery

The CX100 omnichannel cloud contact center solution gives you everything you need to stay up and running, regardless of natural disasters, severe weather or technological breakdowns. With one of the highest SLAs in the industry, we give you an always-on, redundant provisioning of your contact center technology, and we train your management team to take immediate action. And with a network of geographically-dispersed data centers and agents worldwide, you’ll never miss a call.

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More Than Two Decades Supporting The World’s Best Companies

The CX100 cloud contact center solution powers omnichannel contact centers for some of the world’s best companies in just about every sector of the global economy. What can we do for your company?

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More Than Two Decades Supporting The World’s Best Companies

The CX100 cloud contact center solution powers omnichannel contact centers for some of the world’s best companies in just about every sector of the global economy. What can we do for your company?

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