cost-clock

Keep An Eye On Costs – And On The Clock

Efficiency and cost reduction are at the core of transportation and logistics operations. Whether you’re shipping products across the USA by truck or shipping consumer products by container across international waters, you need to keep a constant eye on costs – and on the clock. One missed connection, one single dissatisfied customer, and you’ve got trouble for miles. It’s not a chance you should take, and that’s why Conduit Global is the perfect partner when you need a robust, resilient, scalable, omnichannel cloud contact center solution.

cost-clock

Keep An Eye On Costs – And On The Clock

Efficiency and cost reduction are at the core of transportation and logistics operations. Whether you’re shipping products across the USA by truck or shipping consumer products by container across international waters, you need to keep a constant eye on costs – and on the clock. One missed connection, one single dissatisfied customer, and you’ve got trouble for miles. It’s not a chance you should take, and that’s why Conduit Global is the perfect partner when you need a robust, resilient, scalable, omnichannel cloud contact center solution.

deriberable

Seamless Omnichannel Customer Journeys

The CX100 cloud contact center solution gives you true, real-time, seamless omnichannel communications with a single point of entry, a “garage door” for your customers, so they can reach you via any of their preferred channels, including voice, email, SMS, chat and social media. Our goal is to improve your customers’ journeys so you can concentrate on keeping their supply chains in motion. We are driven to achieve this goal, from point of origin to end consumer.

Seamless Omnichannel Customer Journeys

The CX100 cloud contact center solution gives you true, real-time, seamless omnichannel communications with a single point of entry, a “garage door” for your customers, so they can reach you via any of their preferred channels, including voice, email, SMS, chat and social media. Our goal is to improve your customers’ journeys so you can concentrate on keeping their supply chains in motion. We are driven to achieve this goal, from point of origin to end consumer.

deriberable
customer-journey

A Complete Cloud Contact Center Solution 

The CX100 cloud contact center platform gives you self-service IVR with automated assistance, natural conversation interactions (speech recognition) and intelligent routing for channel deflection (e.g., delivery schedules, shipment status), reducing costs and increasing agent efficiency. Our pre-built and RESTful APIs integrate seamlessly with any CRM, including industry-leading platforms such as Salesforce, Oracle, Zoho and Zendesk, for instant access to customer and logistics data, enabling your agents to offer your customers personalized service. And with CX100 proactive outbound, you have a truly blended call center, so you can provide your customers with delivery notifications and other important reminders.

customer-journey

A Complete Cloud Contact Center Solution 

The CX100 cloud contact center platform gives you self-service IVR with automated assistance, natural conversation interactions (speech recognition) and intelligent routing for channel deflection (e.g., delivery schedules, shipment status), reducing costs and increasing agent efficiency. Our pre-built and RESTful APIs integrate seamlessly with any CRM, including industry-leading platforms such as Salesforce, Oracle, Zoho and Zendesk, for instant access to customer and logistics data, enabling your agents to offer your customers personalized service. And with CX100 proactive outbound, you have a truly blended call center, so you can provide your customers with delivery notifications and other important reminders.

FEATURES

global presence

true omnichannel

blended call center

seasonal staffing

on-demand elasticity

@home agents

virtual agents

reduced hold times

self-service ivr

scheduling

delivery notifications

customer surveys

payment processing

shipment tracking

crm integrations

Bitnami